EMC You can add value, see what's on your card, and see recent transactions. Clipper Refunds: Only registered Clipper cards, are available for refunds. Tab will move on to the next part of the site rather than go through menu items. If your card is registered, contact us so we can block your card from further use. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. If you ever lose your card, well replace it and restore your value for a $3 fee. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Key Clipper information translated to Spanish. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Tickets submitted for refund must have been purchased by cash or debit card. What can I do with an online Clipper account? A reader in a prior column thought $300 had disappeared from an account. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.146 10.364 re You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Location of mushroom dispensaries in Oakland? How can I cancel my card and get a refund? Refund will be given as Returns shipping; 14 days: Money Back: . A: Many others are praying, as well. BART will also refund full unused paratransit ticket books. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream And Orca card. You can add value, see what's on your card, and see recent transactions. We contacted Clipper and were instructed to write letters to get the refund on two cards. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. If you don't want to deal with that, just pay the $3 to get the card. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. However, each Go Pass user will only get two replacements per calendar year. Clipper cards will hold a maximum of $300. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. H*2T0T341f& Any suggestions, or is this another way for a government-backed agency to abscond with my money? At your request, we can mail you a new card with your balance restored, typically within 2 business days. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Opens in new window. Phone. If unsuccessful, your Clipper card may be defective or damaged. 0.749023 g 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a . What can I do with an online Clipper account? Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. 0 0 10.146 10.364 re I dont think you can get back the basic Suica fee either. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. If this happens at any time, please call Clipper at 877.878.8883 for a refund. f /Tx BMC EMC Clipper's on your phone! EMC QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. My spouse, relative, or close friend needs help managing their registered Clipper card. 0.749023 g For details about how to apply for a refund, download theClipper Cancellation Form. Yes, you can manage your account using the Clipper app and in your mobile wallet. f How can I manage the account on their behalf? How can I cancel my card and get a refund? The Go Pass is also available to graduate students until December 31,2022*. E\\y\F@B.THH!*o* 0.749023 g Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. 0 0 10.146 10.364 re endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Riders have 2 options for getting a refund: Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Clipper is committed to protecting your privacy. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Otherwise, you will be logged out automatically. 0 0 10.1455 10.364 re Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Learn More https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. If you cannot tag your card successfully, try on another device. Warriors Ferry / Chase Center Service The Go and Smart Passesare non-transferable. The Go Pass is valid for thecalendar year: from January 1through December31. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. The site navigation utilizes arrow, enter, escape, and space bar key commands. All Go Pass users should register their Clipper cards on Clippers website. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0 0 10.1455 10.364 re /Tx BMC more. EMC endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Your session is about to expire due to inactivity. /Tx BMC Skip top navigation. No service to Chase Center atthis time,stay tuned for updates. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Skip the side navigation menu and go to the main content. Learn more about Clipper on your phone. That will show you the cost of each trip. H*2T0T3415Rf& o Discover . However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. E\i\\ However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream IMPORTANT: Clipper cards will hold funds for . f Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. The old website used to show added values, ready to be activated, but no longer does. . How would you improve Clipper? o American Express Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. EMC In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream For youth, seniors, people with disabilities and low-income adults. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. EMC To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Transit pass refunds are subject to transit agency approval. Your refund request will typically be . Each Smart Pass user only gets one replacement per calendar year. Will the toll lanes reduce traffic jams? If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. EMC Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. 0.749023 g For more information, call the BART Treasury at (510) 464-6841. Clipper says it does not take funds away, even if. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Orders will not load if your Clipper card balance is negative. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Minimum monthly payments are required. If your card is registered, contact us so we can block your card from further use. ClipperCard is your passport to campus and beyond! 0 0 10.1455 10.364 re endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Is there a way to purchase the card without paying the fee? Registering your card protects your card balance and allows you to set up an online account. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. The refundmay take 4-6 weeks to process. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. H*2T0T3415Rf& Registering your card protects your card balance and allows you to set up an online account. Where to Use On 24 transit services and more. Can I have more than one card in my Clipper account? EMC /Tx BMC It is not available to students or postdoctoral scholars at this time. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream If you forget to tag on and/or off, you will be subject to citation. Stanford, California 94305. HD 0UR K(EP%xg:#6(=VU-zTqwn?p So what you could do is to rack up a negative balance to offset the $3 fee. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream I only pray theyre still there. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. for more info). For details about how to apply for a refund, download theClipper Cancellation Form. EMC If you forget to tag on and/or off, you will be subject to citation. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Copyright 2023 Golden Gate Bridge, Highway and Transportation District. E\\y\F@B.DHR!"g/ To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. All rights reserved. Choose to stay logged in or to log out. All Access Digital offer for just 99 cents! However, money added since then does not show on the account, as weve not used the cards. H237402VH2P0P04341Qf& Stanford University. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Phone. 0 0 10.1455 10.364 re Clipper is the all-in-one transit card for the Bay Area. Graduate students are not eligible for a free Go Pass after this date. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. /Tx BMC Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. "

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